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Suppliers — Start here

Your customer asked you to use Jakamo? You are a supplier (your customer is the buyer). This guide walks you through joining Jakamo and working with that customer.

  • No software to install — use your web browser.
  • Free for you — suppliers do not pay for Jakamo.

More about the platform: What is Jakamo.

Quick start — 3 steps​

  1. Find the invitation email from your customer or Jakamo. Click Respond invitation.

    • No email? Check spam and ask your customer to resend the invite.
    • After a webinar? The invite often arrives shortly after the session.

  2. Register your company and your user (Register guide · thejakamo.com/register).

  3. Accept the connection to your customer when you log in to Jakamo.

Then open Orders → Received and Confirm orders when you accept them.

After a webinar or letter from your customer​

Many customers explain Jakamo in a webinar or letter before the invitation email.

  1. They tell you what Jakamo is and what they expect.
  2. You receive the Jakamo invitation (register + connect).
  3. You work together in Jakamo (orders, confirmations, and more).

If you were in a webinar but have no invitation, contact your customer’s project contact first — they send the invite from Jakamo.

Unanswered invitations can trigger automatic email reminders (for example after 1, 3, 7, 14, and 30 days). Details: Network — invitation messages.

Someone asked for a “supplier ID” or “Jakamo ID”​

They say…What it meansWhat you do
Jakamo ID, company IDYour company’s ID in JakamoAny user in your company can find it under My Company → Company info. Copy the ID and send it to your customer.
Vendor / SAP numberYour code in the customer’s ERPThe customer’s IT sets this up — not something you register yourself.

If they only said “join Jakamo”, register first and share your Jakamo company ID only if they ask for it.

How to connect with your customer​

You can either accept your customer’s invitation or register first and send them a connection request.

Option A: You received an invitation (most common)​

1. Open the invitation email​

Click the green Respond invitation button to open registration.

2. Complete registration​

  • Company information — your company details.
  • User information — your name and email.
  • Accept terms — Terms & Conditions and Privacy Policy.
  • Finish — you are redirected to the Jakamo login page.

3. Accept the connection​

Log in and accept your customer’s connection request in Jakamo.

Option B: You register first, then connect​

Visit Jakamo Registration.

  1. Create account — company and user details, accept terms, complete signup.
  2. Send a connection request — log in, search for your customer’s company, send the request, and share your Jakamo ID if asked.

Tips before you begin​

  • Complete your company profile so your customer recognizes you in Jakamo.
  • Explore the platform after login — especially Orders and notifications.
  • Registration video: Register.

After you are connected​

Orders from your customer appear in the Orders app when they send them through Jakamo:

  1. Open Orders in the left menu.
  2. Open the Received tab.
  3. Open an order to view details.
  4. Use Confirm to accept or propose changes.

Everyone in your company sees the same orders — no extra setup per user.

Order details: Orders guide

Other apps your customer may enable​

  • RFQ — respond to quote requests
  • Quality — claims and audits
  • Delivery planning — delivery schedules

These appear in your menu when your customer turns them on for your relationship.

Need help?​

Email support@thejakamo.com with your company name and which customer asked you to use Jakamo.

Help & Support

Didn't you find what you were looking for? Send an email to Jakamo support (support@thejakamo.com) and we will help you.