Network
Jakamo connects customers and suppliers in the manufacturing ecosystem. Jakamo is standard, industry-spesific platform and companies in Jakamo are mainly operating in that spesific industry field. Each Jakamo company is individual company and collaborates with multiple customers or suppliers in the same channel, Jakamo company account. Each company have their own network of partners in Jakamo.
Each ball represent one Jakamo company and it describes the fundamental of Jakamo network: each company is in the center of their own partner network and manage their supply chain processes in Jakamo. Each company can create as many relationship with their customers, suppliers or other partners as needed.
Jakamo network is patent protected by US Patent and Trademark Office PUS-9350740-B1. Learn more about our patent:
1. Network
The network can be navigated from the left-hand side column. The network presents all the relations with other companies Your company already has in Jakamo. New relationships can be proposed to your customers or suppliers, as well as the relationship history can be examined.
2. Functionalities
2.1 Create relation
Create Relation is for creating relationships with new companies, either with your customers, suppliers, or others. New relations can be created by hitting the Create Relation icon on the landing page of the Network.
Relationship request with Jakamo ID
The most unambiguous way to create a relationship is to type the unique Jakamo ID of your partner. Jakamo ID can be found by the Company Admin from the Company info in My Company If Your customer, supplier, or other partner has informed the Jakamo ID of the partnership company, just type in this ID. After typing the Jakamo ID, choose the type of company you are sending your relationship request: is the company Your company's customer, supplier, or other?
After the steps above are done, send the relationship request by hitting the "Send" icon from the bottom right.
It is important to choose the correct type when creating a relationship. If the relationship request is accepted and the type is wrong, please contact support@thejakamo.com for changing the type.
Relationship request without the Jakamo ID
A new relationship can be requested also without Jakamo ID. If You don't know the Jakamo ID for your partnership company. By choosing the "No" option to question the Jakamo ID in Create Relation functionality, You can search the partnership company by name. Hit the blue "Search" icon, type in the name of the company (beware with spelling), and hit the orange "Search" icon.
If the partnership company You are requesting a relation to already has a Company account in Jakamo, the name, city, and country from that company's profile are presented. Sometimes there might already exist a relationship between companies. If that's the case, the blue "Connected" icon is presented on the right. If there's no relationship formed yet, hit the orange "Request Relationship" icon. The icon will open a new window for choosing the type of the relation and for typing short messages to relationship request receivers, as in the picture above.
Relationship request to a company without Jakamo Company account
Relationship requests can, of course, be sent also to companies without Jakamo Company accounts. If You have chosen the option "No" to the question about knowing the Jakamo ID of your partnership Company, at the bottom of the Create Relation functionality is an "Invite a Company" section for this.
Jakamo is used by around 4000 companies within the manufacturing industry. If the person receiving Your request doesn't know about the possibly already existing company account in Jakamo, it might lead to duplicate company accounts for Your partnership company. Please always check whether there already exists a Jakamo company account before using the invitation option.
Relationship request to a company without a Jakamo company account will be sent to the email address provided together with the Company name, the type of the relationship, and the possible message text.
Messages sent from Jakamo to Your partnership companies when creating a relation
If Your partnership company already has a Jakamo company account, Your relationship request will be sent via email to the Company Admins of that company. Message without any optional message looks like this:
If Your partnership company hasn't yet registered with Jakamo and hence doesn't have a Jakamo company account, the person You sent the invitation email will receive an email with a link to register with Jakamo. The process is guided by easy step-by-step registration from start to finish. Email invitation without any optional message looks like this:
2.2 Network
The network function is also a landing page when navigating to Network from the left-hand sidebar. Companies Your company has a relationship in Jakamo are listed under the correct headers describing the type of the relationship. Partner companies can be either Your Customers, Suppliers, Internal partners, or Others.
Partnership companies can be filtered by name or by Categories under the Filters heading. Above the Filters heading, all companies can be added to favorites by hitting the yellow star, and all favorites can be cleared with the white star. If the Set new relations favorite automatic tickbox is checked, all new partnership companies Your company starts relationship will be added to Your favorites. Companies added to Your favorites are presented on the left-hand sidebar, and the Company names act as links to the company's profile page.
Each company has its row on the Network view. Row presents the name, city, and country of the company. If Your company has integrations built into Jakamo, each integration in use is presented in the Integrations column. On the right end of the company row, icons for possible certificates and rewards are emphasized with black color if the company possesses those.
The Master Data icon gives access to the Master data view of the company if You have Master data module in use. The All Content icon opens a view with all shared content with the company in hand. The view includes all Orders, Claims, Audits, etc.
2.3 History
Sent and received relation requests as well as sent company invitations are presented on the History functionality of the Network. Sections include the company's name, possible invite text (in relationship requests), email address, invite time and sender (in company invites), and status. Status can be either Accepted, Pending, or Canceled.
If the status is pending, it requires action. Usually, actions are done in other ways, but sometimes it might be reasonable to take actions in the History functionality. One typical use case is that someone from Your company has sent a company invitation to a partner that already has a company account in Jakamo. Pending requests and invitations do have a "Cancel" icon on the far right of the line. By hitting the icon, a pending request or invitation is canceled.
2.4 Find companies
Find Companies can be used to find customers or suppliers to create a relationship in Jakamo. Type in the name or part of the name of the company. On the right end of the row for each company in search results possible already existing relationship is marked with a blue Connected icon. If Your company does not have a relationship with the company, You can send a relationship request by hitting the orange Request Relation icon.
The request Relation icon sends the relationship request to the Company Admins just like in other functions used in creating relations.
2.5 Disconnect relation
Disconnected relations can only be re-connected by Jakamo Support. If arelationshipn needs to be reconnected, please send a request to us on support@thejakamo.com
Sometimes it might be necessary to disconnect a relationship, for instance, if the relationship request has been sent to the wrong company. This can be done by navigating to the company page of the company the relationship needs to be disconnected.
Navigate to Network and search the company you want to end a relationship with either from the list view or by typing the name (or part of it) into the Search text box. Hit the name of the company from the results or list.
Relationships can be disconnected by hitting the DISCONNECT RELATION icon, typing the optional message, and confirming the disconnection with the CONFIRM icon.
Disconnected relations are presented on the Network page under its header.
Didn't you find what you were looking for? Send an email to Jakamo support (support@thejakamo.com) and we will help you.